The Remarkable Power of Giving People More Than They Expect

Unreasonable Hospitality

Will Guidara

Cover of Unreasonable Hospitality
Unreasonable Hospitality
All books
Leadership#hospitality#service

Unreasonable Hospitality

The Remarkable Power of Giving People More Than They Expect

Written byWill Guidara

Will Guidara tells how he and his team helped turn Eleven Madison Park into one of the world's best restaurants. His message works far beyond restaurants: making people feel truly cared for is a powerful way to stand out.

Get the bookRead the 1-minute summary
  • Published2022
  • GenreLeadership
  • Key ideas5
  • Summary1 min read

The summary

Key ideas in 1 minute.

Open each idea and tick it when it clicks. Your progress is saved on this device.

0 of 5 ideas read

  1. 01Service and hospitality are different

    Service is doing the job well. Hospitality is how you make people feel.

  2. 02Give more than people expect

    Small, personal surprises can turn a good experience into an unforgettable one.

  3. 03Look after your team first

    People who feel cared for at work pass that care on to others.

  4. 04Pursue excellence in the details

    Small things, done with care, add up to something remarkable.

  5. 05Hospitality works everywhere

    Any job that involves other people can use the same ideas.

  6. Want the stories, examples and depth behind these ideas?

    Get the full book

Try one idea today

Service and hospitality are different

Service is doing the job well. Hospitality is how you make people feel. Pick one small way to put this into practice before tonight.

Try a 7-day challenge

Read smarter

One big idea from a great book, every Sunday.

Plus a quote to carry, a five-minute read, a talk and one tiny challenge. Free.

One email a week · Unsubscribe anytime

If you like this one

Your next read

All books

Some links may be affiliate links, which help support Motivation Stock at no extra cost to you.